Help & Support
cb111 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing winnings, claiming bonuses, betting on cricket, and staying safe on cb111 — answered clearly in one place.
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This page covers the most common questions asked by cb111 players in Bangladesh — from opening your account and verifying your identity, to depositing with bKash or Nagad, understanding wagering requirements on bonuses, and knowing how to use our responsible gaming tools. If you cannot find the answer you are looking for below, our support team is available 24 hours a day via live chat or at .
Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses & Promotions
Safety & Responsible Gaming
Account & Registration
5 questions
Creating a cb111 account takes under three minutes — visit cb111.io, click the registration button, and fill in your username, email address, mobile number, and preferred currency (BDT). You will receive a verification code via SMS or email to confirm your number before your account is activated. Players must be 21 years of age or older and located in an eligible jurisdiction to complete registration.
cb111 requires standard KYC (Know Your Customer) documents to verify your identity before processing withdrawals. Accepted documents include a valid National ID card (NID), passport, or driving licence for identity verification, plus a recent utility bill, bank statement, or mobile banking screenshot for address confirmation. Submitting clear, legible copies speeds up the review process — most accounts are verified within 24 hours of document submission.
On the cb111 login page, click "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP code will be sent to you within a few minutes. Follow the link to set a new password. If you do not receive the reset email, check your spam folder or contact cb111 support via live chat with your registered account details for manual assistance.
No — cb111 strictly allows only one account per person, per household, and per device. Duplicate accounts are a violation of the Terms & Conditions and will result in all associated accounts being suspended and any pending balances being forfeited. If you have accidentally created two accounts, contact cb111 support immediately to consolidate them before any action is taken.
To permanently close your cb111 account, contact our support team via live chat or email at [email protected] and submit a formal closure request. Before closure, ensure you have withdrawn any remaining balance, as funds in a closed account may not be recoverable after a set period. If you are closing your account due to gambling concerns, our team can also set up a self-exclusion as an alternative — please let us know your reason so we can support you appropriately.
Deposits & Withdrawals
5 questions
bKash deposits on cb111 are processed instantly in most cases — funds appear in your betting wallet within seconds of a successful bKash transaction. During peak hours or occasional network congestion, processing may take up to 5 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash confirmation message showing the transaction ID and contact cb111 support via live chat for a manual credit.
The minimum deposit on cb111 is ৳200 BDT when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum deposit is ৳500 BDT. There is no maximum single deposit limit for regular accounts, though high-value deposits may trigger a routine account review as part of our security checks. Always deposit from a payment method registered in your own name to avoid verification delays.
The minimum withdrawal on cb111 is ৳500 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000 BDT. Withdrawals are only processed to a payment method that has been previously used for a deposit and is registered in your own name — this is a standard anti-fraud and anti-money-laundering requirement that applies to all cb111 accounts.
Most cb111 withdrawals to bKash, Nagad, or Rocket are processed within 1–4 hours of approval. Bank transfers typically take 1–2 business days depending on your bank's clearing schedule. Before your first withdrawal, your account must be fully verified (KYC completed). Withdrawals submitted on weekends or Bangladesh public holidays may experience slightly longer processing times — our finance team operates 7 days a week but bank clearing times are outside our control.
cb111 does not charge its own processing fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their published fee schedule. cb111 recommends checking your mobile banking app or bank statement to understand any third-party fees. Withdrawals that are cancelled and re-requested within the same day may be subject to a small administrative review fee — see the full Terms & Conditions for details.
Games & Gameplay
5 questions
cb111 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, Test series, ODIs, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, fall of next wicket, over/under runs per over, method of dismissal, and live in-play betting during active matches. BPL markets are heavily featured during the domestic season, with competitive odds for all Bangladeshi franchise teams.
Yes — all slot games available on cb111 are sourced from certified providers including Pragmatic Play, NetEnt, and Microgaming, whose random number generators (RNGs) are independently audited for fairness. Each game displays its published return-to-player (RTP) percentage in the game information panel. cb111 does not modify the RTP or outcome logic of any game supplied by a licensed provider — what you see is what the developer has certified and what regulators have approved.
cb111 is fully optimised for mobile browsers on Android and iOS devices — no app download is required. Simply open cb111.io in your preferred mobile browser (Chrome, Firefox, or Safari), log in, and access the full range of sports betting, live casino, slots, and fishing games directly from your smartphone. The mobile interface adapts automatically to your screen size for a smooth, lag-free experience on both 4G and Wi-Fi connections across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.
cb111's live casino section features real-time games streamed from professional studio environments, including live baccarat, live roulette, live blackjack, live Dragon Tiger, and live Teen Patti — all hosted by professional dealers. Games are provided by Evolution Gaming and Ezugi, two of the most respected live casino suppliers in the industry. Live tables run 24 hours a day with multiple betting limits to suit both casual players and high-stakes enthusiasts.
Treasure Boat Fishing is an arcade-style shooting game available on cb111 where players aim and fire at fish and sea creatures swimming across the screen to earn multiplied payouts based on the target's value. Each fish type carries a different payout multiplier, and the game features special bonus rounds, boss characters, and jackpot fish for larger rewards. Players control their bet size per shot, allowing flexible risk management. The game is available on both desktop and mobile browsers.
Bonuses & Promotions
4 questions
cb111 offers a welcome bonus for new players on their first deposit — the current offer, terms, and eligible games are displayed on the Promotions page after you log in. Welcome bonuses on cb111 are credited to your bonus wallet automatically upon qualifying deposit. To receive the bonus, players must opt in during the deposit process and meet the minimum deposit threshold stated in the current promotion terms. Bonus amounts and percentages are subject to change — always check the live Promotions page for the most up-to-date offer.
A wagering requirement (also called a playthrough requirement) means you must place bets totalling a specified multiple of the bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to wager ৳20,000 in total on qualifying games before that bonus becomes withdrawable. cb111 states wagering requirements clearly in each promotion's terms — always read these before opting in to any bonus.
Whether a bonus can be used on cricket betting depends on the specific promotion — some bonuses are sports-only (including cricket), some are casino-only, and some are multi-product. The eligible games and bet types for each bonus are listed in that promotion's individual terms and conditions on cb111. Sports bonuses used on cricket markets typically require minimum odds (e.g., 1.5 or higher per selection) to count towards wagering requirements — check the specific terms for the offer you have claimed.
cb111 rewards consistent players through a loyalty programme where points are earned on qualifying bets and wagers across sports, casino, and live games. Accumulated points can be exchanged for bonus credits, free spins on selected slot games, or cashback on net losses. High-volume players may be invited to a VIP tier offering dedicated account management, faster withdrawal processing, exclusive reload bonuses, and invitations to special promotions during major events like the BPL season or T20 World Cup. Contact cb111 support to learn more about your current loyalty status.
Safety & Responsible Gaming
3 questions
cb111 is an internationally operating online betting platform that uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds, and all financial transactions are processed through verified payment partners. cb111 operates under an offshore licence and applies responsible gaming standards including age verification, self-exclusion tools, and deposit limits. Players in Bangladesh should review local laws regarding online gambling before registering.
cb111 provides responsible gaming tools accessible directly from your account settings, including daily, weekly, and monthly deposit limits, session time limits, cooling-off periods, and self-exclusion. To activate any of these tools, log in to your cb111 account, navigate to Account Settings, and select the Responsible Gaming tab. Limit reductions take effect immediately; increases require a 48-hour cooling period. For self-exclusion or urgent assistance, contact cb111 support via live chat or at [email protected] — available 24/7.
The minimum age to register and play on cb111 is 21 years old. This requirement applies to all players without exception — including registration, depositing, placing bets, and claiming bonuses. cb111 verifies player age as part of the KYC process and will immediately suspend any account found to belong to a person under 21. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to online gambling platforms.
Can't find your answer above? Our support team is available 24 hours a day, 7 days a week. Reach us via live chat on cb111.io or send an email to — we typically respond within a few hours.
24/7 Live Support
Our support team is available around the clock via live chat on cb111.io. Whether you have a payment question, a technical issue, or a responsible gaming request, a trained agent is always on hand to help.
SSL-Secured Platform
Every page on cb111.io is protected by industry-standard SSL encryption. Your personal data, payment details, and account credentials are transmitted securely at all times — never stored in plain text.
Instant bKash & Nagad
Deposits via bKash and Nagad are processed in seconds on cb111. Top up your account instantly and start betting on BPL, IPL, or live casino games without waiting for manual confirmation in most cases.
Full Mobile Compatibility
Access cb111 from any smartphone or tablet browser without downloading an app. The mobile-optimised interface delivers the full betting and casino experience on Android and iOS devices across Bangladesh.
Deep Cricket Markets
From BPL franchise matches in Dhaka to ICC T20 World Cup finals, cb111 offers comprehensive cricket betting markets including in-play, player props, over totals, and more — with competitive BDT odds.
Fair & Certified Games
All casino and slot games on cb111 come from audited providers with certified RNGs. Published RTP percentages are accurate and unmodified — what you see in the game info panel is what you get.
Still Have Questions?
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Our team is available 24/7 to help with any question not covered above. Or jump straight in — cricket betting, slots, live casino, and fishing games are all waiting for you on cb111. 21+ only.